Right to return
Consumers have a statutory right of right of revocation. For explanations of the term “consumer” please see 1.2 in our General Terms and Conditions of Business.
Instruction of Revocation
Right of Revocation
Consumers have the right to revoke this contract within fourteen days without stating reasons. The cancellation period is fourteen days from the date on which you or a third party other than a freight forwarder has taken or takes possession of the goods.
To exercise your right of revocation, you need to send a clear statement (e.g. a letter sent by mail or email) about your decision to withdraw from this contract to:
Am Leitzelbach 8
You can also use the withdrawal template (see footer) for this, however, this is not mandatory. To comply with the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of revocation before the withdrawal period has expired.
The post stamp date or the electronic date of the email applies.
To send your purchased goods back to us during the statutory withdrawal period, please fill out the following form.
Model return form
(If you want to cancel the contract, please fill out this form and send it back to the following adress.)
Otto Zimmermann GmbH, Retoure Formula R, Am Leitzelbach 8, 74889 Sinsheim
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*):
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only when notified on paper):
(*) Delete where inapplicable.
Please print this out and attach it within your return. Send your return (plus postage) to:
Otto Zimmermann GmbH
At Leitzelbach 8
74889 Sinsheim, Germany
Please note that we can only refund your money after we have received and checked the return.
Consequences of Revocation
If you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund shall be issued in the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the refund until the items have been returned to us, or until you have provided proof that you have shipped the goods, whichever takes place first.
You must return or hand over the goods to us immediately and within fourteen days at the latest from the day you informed us of the cancellation of this contract. The deadline is met if you send the goods back before the fourteen-day period has expired. The date of receipt at the shipping provider applies.
You send the goods back to the return address specified by us. You bear the costs of returning the goods, if the delivered goods correspond to the ordered goods. You must only pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the condition, properties and functionality of the goods. Pre-assembled products or products damaged by the customer are excluded from return, or are not refunded to the full amount in accordance with the condition of the products.
Please use our transport packaging. Protect the products against damages. The goods must be clean and in a condition ready for transport. For disc brakes in particular, please ensure that the front and rear side is secured with sufficient cardboard and packaging tape. In case of damage from improper usage or inadequate packaging in the return process, we reserve the right claim for damages. Freight forwarders will only accept items that are adequately packaged. Special notices According to § 312g Sentence 2 No. 1 German Civil Code (BGB), the right of revocation is excluded for goods which are not prefabricated and for the production of which an individual choice or decision by the consumer is required, or which are clearly customised to the personal requirements of the Consumer.